Kundenbereich

 PRODUCTS
 How to choose the correct collar size?

To select the right collar size, measure the circumference of the dog’s neck in its widest point (where the collar will be worn). Apply the tape measure tight to the neck. Then, add 1-1.5 cm to the result.

Use our chart to choose the size: https://pppaw.de/kundenbereich/grosse/

 How to choose the correct hoodie/ jacket size?

To choose the right size, measure your dog’s chest at its widest point (just behind the front legs).
Then, measure the dog’s body length from the neck base (where the collar would naturally sit) to the tail base.
Use our chart to choose the size: https://pppaw.de/kundenbereich/grosse/

 What should I do if I'm not sure about the size I should choose or my dog has untypical body size?

If you are not sure, which size you should choose, get in touch with us and we will help you with that. Contact us at: office@pppaw.com.

 How to choose the correct bandana size?

To select the right bandana size, measure the circumference of the dog’s neck in its widest point (where the collar will be worn). Apply the tape measure tight to the neck. Then, add 1,5 – 2 cm to the result.

Use our chart to choose the size: http://pppaw.com/customer-care/sizing/

 How should I clean your leather products?

Leather products are not suitable for use in the water. Therefore, it should not be washed in a washing machine.

The best way to remove stains is to use soft damp cloth (just as with leather shoes or bags).

Let it dry at room temperature.

 Can I wash the hoodie/ jacket in a washing machine?

Yes, both the hoodies and jackets can be washed in 30 degrees.

Dry cleaning is prohibited.

Description of maintenance and washing of the product is included on the hoodie label.

 ORDERS
 How can I buy PawPawPaw products?

You canorder all PawPawPaw products in our online shop pppaw.com. So far we only sell online.

 Do I have to register an account to buy your products?

No, you can shop without registering.

 Can I cancel my order?

Your order will be processed within 1-2 working days . If you want to cancel your order, get in touch with us first to make sure we haven't already sent it to your address.

 Can I make changes in my order?

Yes, you can make changes in your order on the condition we haven't already packed it or sent it. If you want to change your order, please contact us at office@pppaw.com or call us: 0048 693864379 within 24 hours after your order has been placed.

 Can I combine my orders for shipping?

Yes, if you want to combine your orders, get in touch with us and let us know about it.

 How long does it take to ship my order?

Your order will be processed within 1-3 days from the date of order. If for any reason shippment of your order will be delayd, we will inform you about it over the e-mail or phone.

Delivery time depends on the country the package is shipped to and the chosen shipping method. All details regarding delivery process you can find here: https://pppaw.de/kundenbereich/versand-ruckgaben/

 Can I track my order?

Once the order has been placed, you will receive a message confirming that your parcel has been sent. Then, using the order number, you will be able to check its status.
Parcels for foreign Customers are first delivered to the warehouse of Europaczka and then sent the Customer’s country from that place by means of DHL DE courier company.

The Customer will be notified about the shipment of goods by e-mail. Then, after the goods have been sent from the warehouse of Europaczka, the Customer will be sent a shipping number to track the parcel.

 SHIPPING
 I just made an order. When will you ship it?

After your order has been placed, the package will be sent to you within 1-2 working days.

 How will I know if you have received my order?

After you place your order, you will receive an email from us acknowledging that your order has been received. Please note that this is only to acknowledge that your order has been received and is not confirmation that your purchase has been made.

 Czy zamówiony produkt może być wysłany jako prezent?

Nie zapewniamy opakowań prezentowych. Bluzy, obroże oraz smycze są zapakowane w estetyczne pudełko z naklejką. Banadany wysyłane są w torebce papierowej z naklejką.

 Can my order be sent as a gift?

If you want to place an order and have it shipped to a friend or family member, all you need to do is specify their name and address in the "shipping" information. You will provide your information in the "billing" information section.

We don’t offer a gift wrapping service so the goods will arrive just like a normal order.

 What are the shipping costs?

Shpping costs depend on the country the package is shipped to and the chosen shipping method. All details regarding delivery process you can find here: https://pppaw.de/kundenbereich/versand-ruckgaben/

 Do you ship internationally?

Yes, we ship to selected EU countries. You can find all the details here: https://pppaw.de/kundenbereich/versand-ruckgaben/

In the future we will do our best to ship our good also to countries outside EU.

 PAYMENT
 What is the bank account number I can send the payment to?

If you have chosen to pay by bank transfer please make payment to our bank account:

IBAN PL51 1950 0001 2006 0539 3535 0001
BIC IEEAPLP
Idea Bank

Please enter your full name and the number of your order as a reference.

 What are the payment methods?

In our online store you can pay for your orders by:

1. Bank Transfer to our account:
IBAN PL24 1950 0001 2006 0539 3535 0002
BIC IEEAPLPA
(IdeaBank)

2. Online Payment by Tpay.com platform.
3. PayPal

Within Poland you can also pay cash on the package delivery.

 RETURNS & EXCHANGES
 Can I return the products I ordered?

If products are not what you expected you may return them within 30 days from the date of delivery. Returned goods must not be damaged or worn.

 How can I return the products?

To return the items get in touch with us within 30 working days of the date of goods delivery by sending a message to: office@pppaw.com

Then, fill in the Return Form and send it back to us together with the item you wish to return.

 When will I receive a refund for the returned items ?

The returned product will be refunded within 10 calendar days following the date the Shop received a complete parcel with the goods.

 How will I be refunded?

Your refund will be issued to the same credit card or bank account you used for the original purchase.

 Can I exchange the products?

If you wish to exchange an item, use the Return Form to order the new item.

You will find more information about the process here: https://pppaw.de/kundenbereich/versand-ruckgaben/

 REKLAMATION
 Das von mir bestellte Produkt hat sich als Mangelhaft erwiesen. Kann ich es reklamieren?

Ja, für alle im Shop erworbenen Produkte gilt für einen ZEITRAUM VON 2 JAHREN ab dem Kaufdatum das Mängelhaftungsrecht.

 Auf welche Weise kann ich die Ware reklamieren?

Das Reklamationsverfahren ist sehr einfach. Folgen Sie nach den im Abschnitt Kundenbereich -> Lieferung und Rückgabe beschriebenen Anweisungen.

 Kann der Shop meine Reklamation ablehnen?

Ja, wir behalten uns das Recht vor, Reklamationen abzulehnen. Wenn die Entscheidung über eine Reklamation negativ ist, erhalten Sie eine entsprechende Begründung via E-Mail an die von Ihnen im Reklamationsformular angeführte Adresse.

 Was geschieht mit den von mir bestellten Produkten, wenn die Entscheidung in Bezug auf eine Reklamation negativ ausfällt?

Im Falle der Ablehnung einer Reklamation erhalten Sie die Ware mit einer Stellungnahme über die Unrechtmäßigkeit der Reklamation zurück.

 Wer trägt die Versandkosten für reklamierte Waren?

Wird die Reklamation als begründet anerkannt, übernehmen wir sowohl die Kosten für die Rücksendung der Ware an den Shop als auch für den Versand der neuen, mangelfreien Ware an Sie.

 Kann ich anstelle eines neuen Produkts eine Rückerstattung für das gekaufte mangelhafte Produkt erhalten?

Ja, wenn Sie sich gegen ein neues, mangelfreies Produkt von uns entscheiden, erstatten wir die Kosten für den Kauf der Ware einschließlich Versandkosten.

 Auf welche Weise wird das Geld für zurückgesendete Sachen zurückerstattet?

Die Erstattung erfolgt per Überweisung auf das von Ihnen im Rückgabeformular angeführte Konto.

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